Section 01
1. About This Policy
This Privacy Policy ("Policy") describes how pk375 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal data relating to users ("you", "your") who access or interact with the pk375 website, mobile interface, gaming software, sportsbook, and all associated services available at pk375.bet.
This Policy applies to all pk375 users regardless of location, including users based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities across Pakistan. It applies whether you are browsing as a guest, a registered account holder, or a former account holder whose data we retain under our legal obligations.
By registering a pk375 account, continuing to use the platform, or clicking "I Agree" on the registration form, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform and contact us to request account closure.
This Policy is to be read alongside our Terms & Conditions and Responsible Gaming Policy. In the event of a conflict between this Policy and another document, this Privacy Policy governs with respect to matters of personal data processing.
Section 02
2. Who We Are
pk375 is an internationally licensed online gaming and sports betting operator. The platform offers cricket betting, live casino games, slot machines, fishing games, crash games, and related wagering services, with a primary focus on serving Pakistani users through localised payment methods and PKR-denominated accounts.
pk375 acts as the data controller in relation to all personal data collected directly from users through the pk375.bet platform. This means pk375 determines the purposes for which personal data is collected and the means by which it is processed.
For data protection enquiries, requests to exercise your rights, or complaints about our data handling, you may contact us at:
- Email: [email protected] (subject line: "Privacy Request")
- Live Chat: Available 24/7 on the pk375 platform
Section 03
3. Data We Collect
pk375 collects personal data across several categories depending on the nature of your interaction with the platform. The full breakdown is presented in the data table above. In summary, the key categories are:
- Identity Data: Your full legal name, date of birth, CNIC or passport number, and a copy of your identity document. This is collected during account registration and the KYC process.
- Contact Data: Your email address, Pakistani mobile number, and city of residence. Used for account communication, support, and where you have opted in, promotional messaging.
- Financial Data: Payment method details including JazzCash account number, EasyPaisa wallet, HBL/UBL/Meezan Bank account references, and USDT TRC-20 wallet addresses. Also includes your full deposit and withdrawal transaction history on pk375.
- Technical Data: IP address, device fingerprint, browser type and version, operating system, screen resolution, and session duration logs. Collected automatically as you use the platform.
- Gaming Activity Data: All bets placed, games played, wagering amounts, win/loss outcomes, bonus claims, self-exclusion history, and responsible gaming tool usage. This data is retained for dispute resolution, regulatory compliance, and responsible gaming monitoring.
- Communications Data: Records of your interactions with pk375 customer support, including live chat transcripts and email correspondence, retained for quality assurance and compliance purposes.
pk375 does not collect special categories of sensitive personal data — such as health information, racial or ethnic origin, religious beliefs, or biometric data — except where a user voluntarily discloses health or vulnerability information to our responsible gaming support team. In such cases, this information is handled with heightened confidentiality and used solely to provide appropriate responsible gaming support.
Section 04
4. How We Collect Your Data
pk375 collects personal data through the following methods:
- Directly from you: When you register an account, complete the KYC process, make a deposit or withdrawal, contact customer support, participate in a promotion, or update your account settings.
- Automatically from your device: Through cookies, web beacons, and server-side logging as you browse and interact with the pk375 platform. This includes IP address logging, device fingerprinting, and session tracking used for fraud prevention and security.
- From payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network confirmations provide transaction reference data to pk375 to verify payment completion and support reconciliation.
- From identity verification services: During KYC, pk375 uses third-party identity verification tools that may cross-reference your identity documents against publicly available records or sanctions screening databases to comply with AML obligations.
- From third-party game providers: Game providers integrated into the pk375 platform may share session data, game history, and RNG outcome data with pk375 for settlement, dispute resolution, and responsible gaming monitoring purposes.
Section 05
5. How We Use Your Data
pk375 uses your personal data for the following purposes:
- To create, manage, and maintain your pk375 account and provide you with access to gaming and betting services.
- To verify your identity and age (21+ requirement) during registration and KYC, and to re-verify where regulatory requirements demand it.
- To process deposits, withdrawals, and bonus credits through your chosen Pakistani payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT).
- To detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as described in our Terms & Conditions.
- To communicate with you regarding your account, including security alerts, transaction confirmations, and support responses.
- To operate responsible gaming tools — including deposit limits, loss limits, session reminders, and self-exclusion — and to monitor your gaming patterns for indicators of problem gambling.
- To comply with our obligations under our international gaming licence, including mandatory record-keeping, AML reporting, and regulatory audits.
- To send you promotional communications about pk375 bonuses, PSL cricket betting promotions, and new game releases — but only where you have given explicit opt-in consent.
- To personalise your pk375 experience, including displaying relevant game recommendations and promotions based on your historical activity on the platform.
- To resolve disputes, investigate complaints, and maintain records for legal proceedings where necessary.
pk375 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you, except where required to do so by our AML compliance obligations — for example, automatic transaction holds triggered by screening alerts. In such cases, you have the right to request human review of the decision.
Section 06
6. Legal Basis for Processing
pk375 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your gaming account, process payments, and deliver gaming services. Without this processing, pk375 cannot provide its services to you.
- Legal Obligation: Processing required to comply with laws applicable to our international gaming licence, including AML regulations, KYC requirements, record-keeping mandates, and sanctions screening obligations.
- Legitimate Interests: Processing that serves pk375's legitimate business interests in a manner that does not override your fundamental rights — including fraud prevention, platform security, abuse detection, and platform improvement through aggregated analytics.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Section 07
7. Data Sharing & Disclosure
pk375 shares personal data with third parties only where strictly necessary and on a need-to-know basis. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Data sharing occurs in the following contexts:
- Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network operators receive the minimum data necessary to process your transactions — typically your account reference, transaction amount, and relevant payment identifier.
- Identity Verification Providers: Third-party KYC and AML screening services receive your identity documents and personal details solely for the purpose of verifying your identity and screening against sanctions and PEP (politically exposed persons) lists.
- Game Providers: Software providers whose games are hosted on pk375 receive technical session data necessary for game operation and outcome verification. They do not receive your full personal profile.
- Regulatory & Law Enforcement Authorities: pk375 may be legally required to disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies in connection with investigations or regulatory audits. Such disclosures are made in accordance with applicable legal processes.
- Professional Advisors: Legal counsel, accountants, and auditors who are bound by professional confidentiality obligations may access personal data in connection with legal, compliance, or financial advisory engagements.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of pk375's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
All third parties with whom pk375 shares personal data are required to implement appropriate technical and organisational security measures to protect that data and to process it only for the specific purposes for which it was shared. pk375 maintains data processing agreements with all relevant third-party processors.
Section 08
8. Cookies & Tracking Technologies
pk375 uses cookies and similar tracking technologies on the pk375.bet platform to enable core functionality, enhance security, and improve the user experience. The following cookie categories are used:
- Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Security Cookies: Used for fraud detection, bot prevention, and suspicious activity monitoring. These help protect your account from unauthorised access.
- Functional Cookies: Remember your preferences such as language settings, default currency display (PKR), and responsible gaming notification settings.
- Analytics Cookies: Collect aggregated, anonymised data about how users interact with the pk375 platform — including which pages are visited most frequently and where users encounter errors. This data is used to improve the platform experience.
- Marketing Cookies: Used only where you have provided consent, to track interactions with pk375 promotional content and measure the effectiveness of campaigns. You may opt out of marketing cookies at any time via the cookie preferences panel.
You can manage your cookie preferences through your browser settings or through the pk375 cookie preferences panel accessible from the footer of the platform. Please note that disabling strictly necessary cookies will impair your ability to use the pk375 platform.
Section 09
9. Data Retention
pk375 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by our legal and regulatory obligations. The following retention guidelines apply:
- Active Account Data: Retained for the full duration of your account's active status, plus a minimum of 5 years after account closure.
- KYC Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by AML regulations applicable under our gaming licence.
- Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with AML record-keeping requirements.
- Gaming Activity Logs: Retained for 5 years to support dispute resolution and responsible gaming obligations.
- Support Communications: Retained for 3 years from the date of the interaction.
- Marketing Consent Records: Retained for the duration of your account plus 2 years, to demonstrate compliance with consent requirements.
When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with a specific individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
Section 10
10. Data Security
pk375 takes the security of your personal data seriously and implements a comprehensive range of technical and organisational security measures, including:
- TLS 1.3 encryption for all data transmitted between your device and pk375 servers.
- AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
- Hashed and salted password storage — your pk375 password is never stored in plain text.
- Two-factor authentication (2FA) available for all accounts and strongly recommended for all users.
- Automated anomaly detection and real-time fraud monitoring systems that flag unusual login or transaction activity for immediate review.
- Strict role-based access controls ensuring that only authorised pk375 personnel can access personal data, and only to the extent required for their specific function.
- Regular security audits and penetration testing conducted by independent cybersecurity professionals.
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, pk375 will notify affected users and relevant regulatory authorities within the timeframes required by applicable law. You will be provided with clear guidance on steps you can take to protect yourself.
Section 11
11. International Data Transfers
As an internationally licensed gaming operator, pk375 may transfer your personal data to servers, service providers, or regulatory bodies located outside Pakistan. Such transfers are made in the following circumstances:
- To cloud hosting and infrastructure providers who host pk375 platform data in secure data centres.
- To international gaming software providers whose servers process game session and outcome data.
- To identity verification and AML screening services that operate internationally.
- To our gaming licence regulatory authority as required for compliance reporting.
Where personal data is transferred internationally, pk375 ensures that appropriate safeguards are in place — including contractual data transfer mechanisms, data processing agreements, and where applicable, adequacy assessments — to ensure your data receives a level of protection consistent with the standards described in this Policy.
Section 12
12. Your Data Rights
Regardless of your location, pk375 respects and upholds the following individual data rights:
- Right of Access: You may request a copy of all personal data pk375 holds about you. We will provide this within 30 days of a verified request.
- Right to Rectification: If any personal data held by pk375 is inaccurate or incomplete, you have the right to request correction. For identity and KYC data, corrections may require submission of updated documentation.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where we have no overriding legal basis to continue processing. Note that erasure requests cannot override our mandatory legal retention obligations under AML and gaming licence regulations.
- Right to Restriction: You may request that pk375 restrict processing of your data — for example, while a rectification request is being reviewed — without requiring full deletion.
- Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider, where processing is based on consent or contractual necessity.
- Right to Object: You may object to processing based on legitimate interests, including profiling for personalisation purposes. You may also withdraw marketing consent at any time.
- Right to Human Review: Where automated processing produces decisions that significantly affect you, you have the right to request human review of that decision.
To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your full name and registered account email. We may need to verify your identity before processing the request.
Section 13
13. Children & Minors
pk375 strictly enforces a minimum age policy of 21 years. The pk375 platform is not directed at, and does not knowingly collect personal data from, any individual under the age of 21. Age verification is a mandatory step in the pk375 registration and KYC process.
If pk375 discovers or is notified that personal data has been collected from a user who is under 21 years of age, we will immediately suspend the relevant account, void any transactions associated with it, and permanently delete all personal data collected from that individual. If you believe a minor has registered a pk375 account, please contact us immediately at [email protected].
21+ Policy: By creating a pk375 account you confirm that you are at least 21 years of age and that all information provided during registration is accurate and truthful. Misrepresenting your age is a serious breach of our Terms & Conditions and will result in permanent account closure and forfeiture of any balances held.
Section 14
14. Third-Party Services & Links
The pk375 platform integrates third-party gaming software providers, payment gateways, and support tools to deliver its full range of services. While pk375 carefully selects its third-party partners and requires them to uphold appropriate data protection standards, pk375 is not responsible for the independent privacy practices of these third parties.
Each third-party service integrated into pk375 operates under its own privacy policy. pk375 recommends that users review the privacy policies of any payment providers they use — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — to understand how those providers handle personal data on their own platforms.
The pk375 platform does not display advertisements from or embed tracking pixels for unrelated third-party advertisers. Any analytics or tracking tools used by pk375 are operated solely for platform improvement and security purposes, not for third-party advertising networks.
Section 15
15. Changes to This Privacy Policy
pk375 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. When material changes are made, pk375 will notify registered users via email or a prominent notice on the pk375 platform at least 14 days before the changes take effect.
The "Effective Date" at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the pk375 platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not agree to the changes, you should discontinue use of the platform and contact us to request account closure.
We encourage you to review this Policy periodically. Previous versions of this Policy are available upon request by contacting our support team.
Section 16
16. Contact & Complaints
For any questions, concerns, or requests relating to this Privacy Policy or pk375's handling of your personal data, please contact us through the following channels:
- Email: [email protected] (subject: "Privacy Policy Enquiry")
- Live Chat: Available 24/7 in English via the pk375 platform
- Response Time: We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 days.
If you are not satisfied with our response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority or the gaming regulatory body under whose licence pk375 operates. Details of the relevant authority will be provided upon request.
pk375 is committed to resolving all data protection concerns fairly and transparently. We take every privacy complaint seriously and will conduct a thorough internal review of any concern raised. Our goal is to provide a clear, reasoned response to every request we receive.